Refund policy
Return Window
Returns accepted within 5 business days (excluding weekends and holidays) from delivery date.
How to Return
Initiate return via your account or by contacting support.
We need your order number, so please include it.
Support can be contacted by email or chat.
PLEASE NOTE: Orders above $50 qualify for free shipping. If returns reduce the order value below $50, the original shipping fee (e.g., international shipping fee) will be deducted from your refund.
Condition of Returned Items
For hygiene and safety reasons, skincare and cosmetic products must be unopened, unused, with intact seals and original packaging.
Opened or used products cannot be accepted for return or refund (except in cases of proven defect covered under Product Replacements).
Refunds & Deductions
- You must send in your return items first.
- We will manually inspect the state of the item(s).
- Processing time is typically within 7-10 business days from the day we receive the return.
- Upon approval, refunds are processed to your original payment method.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund
Shipping fees are excluded from refunds.
Failed Returns
In the event that your items do not qualify for a refund (e.g., broken seal, signs of use, or other policy violations), those items can be returned to the customer after deducting local shipping fees.
Customer support will contact you to arrange return shipping.
Product Replacements
If an item is defective or damaged during the shipping process (not customer fault), we replace it free of charge.
1. Contact support witin the return window. Include order number, photos of damaged item(s), and short description.
2. We review the request (typically within 1-2 business days).
3. In some cases, we may require the user to return the damaged item(s) before approval. In this case, there will be no extra charge to the customer - return instructions will be provided by support.
4. Upon confirmation, the replacement item(s) is approved and will be shipped to the customer free of charge.
In cases where there is no clearly visible sign of damage to the item, the replacement request will be rejected. Any items that were sent in to us for inspection can be returned to the customer less local shipping fees.
Promotional Bundle Discounts
Bundle discounts apply only when the entire bundle is kept. Returning any item from the bundle cancels the discount. The remaining kept items will be recalculated at their regular individual (non-discounted) prices.
Any resulting balance owed will be deducted from your refund. If the balance exceeds the refund amount, the remaining amount will be charged to your original payment method.
Return Shipping
Free for qualifying returns. Customer support will provide instructions.
Non-Refundable Items
Gift cards and e-gift certificates
Final sale items (marked as such at purchase)
Additional Notes
We reserve the right to limit or deny returns in cases of abuse. Proof of purchase (order number) required.